Frequently Asked Questions

1.	While attempting to convert a WMA file to WAV or MP3, the software does not seem to respond. What could be the problem?

2.	I am trying to use AudioEdit Deluxe, but it is not working properly. What could be the problem?

3.	How do I use AudioEdit Deluxe to record from a LP or cassette?

4.	I have attempted to download the software many times, but each time the download is more than the file size listed on the web site. Why am I having this problem?

5.	I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?

6.	When I try to connect to the CDDB, nothing happens. What's wrong?

7.	When I convert from WAV to MP3 or WAV to WMA, the converted files play too fast. How can I resolve this matter?

8.	I want to order AudioEdit Deluxe, but I cannot find the Product ID required on the order form. Where may I obtain this information?

9.	I purchased a copy of AudioEdit Deluxe, and now I want to use it on another computer. What can I do?

10.	I have purchased a previous version of AudioEdit Deluxe in the past. How do I upgrade to the new 2003 version?

11.	Do you sell a version of AudioEdit Deluxe for the Mac?

12.	Can I purchase the software in a local store near where I live?

13.	Can all CD-ROM drives convert CD to WAV, MP3, or WMA?

14.	Converting from CD produces poor results. What do you recommend to achieve the best quality output possible?

15.	When converting from CD, pops or clicks are present in the output file. How can I improve the output quality?

16.	How can I eliminate speed fluctuations and skipping from my output files?

17.	When converting from CD using my desktop computer, the result is terrific! However, my laptop takes forever to convert and the output files contain a lot of skipping. What could be causing the problem?

18.	I am using the CD Recorder, but nothing seems to be written to disc once conversion is complete. Do you have information on this issue?

19.	I recorded from WAV to CD with the CD Recorder. The CD plays properly on my computer, but it does not play in my normal CD player. What am I doing wrong?

20.	What is the update/upgrade policy for AudioEdit Deluxe?

21.	What is AudioEdit Deluxe's refund policy?

22.	I have purchased AudioEdit Deluxe. What happens if I format my computer or my system crashes? Will the Product ID change and my unlock code no longer work?

23.	What are the recommended Operating System configurations for AudioEdit Deluxe?

24.	What are the hardware requirements for AudioEdit Deluxe?

While attempting to convert a WMA file to WAV or MP3, the software does not seem to be responding. What could be the problem?

Unfortunately, a major inconvenience with the WMA file at present is that many files are protected, or locked. As far as we know, protected WMA files cannot be converted with any software. Some WMA files are intentionally protected, while others are automatically protected upon creation by the producing software.

I am trying to use AudioEdit Deluxe, but it is not working properly. What could be the problem?

This is usually caused by the file's audio content using a codec that is not supported by the conversion module. Even though it plays properly in AudioEdit Deluxe, the playback engine's supported codecs are different from that of the conversion module. You should ensure you're running the latest version of AudioEdit Deluxe, if you're experiencing this problem, because we are always adding support for additional codecs as the software is updated.

AudioEdit Deluxe can be used to record from any available source. Therefore, you should make the necessary hardware connection from your stereo or other source device to your sound card. Now, within AudioEdit Deluxe, select the connection used on your sound card as the input source for recording. Start playback on your stereo or other device, and click the record button on the AudioEdit Deluxe window. When the audio content playback is complete, press Stop in AudioEdit Deluxe, and save the recording via the Save As command. You should keep in mind the frequency at which recordings are saved. If you'd like to use a frequency other than the default (44.1 kHz), click the File > Configure > New File Preset Format command. You can define the setting to be automatically used for future recordings.

I have attempted to download the software many times, but each time the download is more than the file size listed on the web site. Why am I having this problem?

This problem seems to occur only when using a download manager with specific network conditions. If at all possible, you will have better results by downloading the software normally through your browser. If this is not a practical solution for your Internet connection, we recommend logging in anonymously to the mystikmedia.com FTP (using the FTP client's default port and other settings and mystikmedia.com as the server). Using this method, you can resume the download, if needed, and should not experience any problems.

I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?

Unfortunately, some ISPs experience packet loss when downloading larger files. Other than trying the download again at another time, you would likely have more success by using the multiple-file download option on the downloads page. Most ISPs do not have problems with files of this size. However, if you do have a problem with one of the files, instead of having to re-download the entire package, you can download only that one part again, which should work much better under this circumstance.

Please remember that you must be connected to the Internet to take advantage of the CDDB.

Next, confirm that you have the CDDB option enabled by File > CD Track(s). You must then select File > Enable CDDB Auto-Save from the CD Converter. You must also select the Retrieve Track Titles from CDDB check box.

If problems persist, there might be a temporary network problem with the CDDB itself or your ISP might be experiencing difficulties in establishing a connection with the CDDB.

When I convert from WAV to MP3 or WAV to WMA, the converted files play too fast. How can I resolve this matter?

When converting from WAV to MP3 or WAV to WMA, the source file and output file must be the same frequency. Otherwise, the resulting output will play too slow or too fast, depending on the difference in frequencies. In this situation, you will need to convert files with a frequency other than 44.1 kHz using the File > Convert > WAV Compression command before processing. Once this step has been taken, the conversion to MP3 or WMA will produce the result.

I want to order AudioEdit Deluxe, but I cannot find the Product ID required on the order form. Where may I obtain this information?

The Product ID for AudioEdit Deluxe can be found on the AudioEdit Deluxe Activation dialog box when you click Help > Purchase. If your copy of the software has expired, this dialog box appears automatically when you start the software. Otherwise, run AudioEdit Deluxe, and select the Purchase command from the Help menu, and the AudioEdit Deluxe Activation dialog box appears. The Product ID is listed on the lower-left corner of this dialog box. You may click the Product ID to copy it to the Windows Clipboard. You can then paste the ID into the order form.

I purchased a copy of AudioEdit Deluxe, and now I want to use it on another computer. What can I do?

If you'd like to use the software on an additional computer, while keeping AudioEdit Deluxe on the current computer, you may upgrade your license (for $25) to support this from https://www.blazemp.com/aed/orderform-upgrade.asp. When ordering, supply the Product ID from the new computer.

After you purchase the upgraded license, you can transfer the license from one computer to another. Take the following steps:

1.	On the computer that has the original license for AudioEdit Deluxe, click Help > Transfer License.

2.	A message box appears asking you if you want to proceed with the process. If you click No, nothing happens. If you click Yes, an e-mail is generated in your default e-mail software.

3.	Open the e-mail. The e-mail contains a license transfer approval code and instructions on how to proceed.

4.	Enter the Product ID from the new computer into the body of the e-mail.

�	You can get the Product ID by opening AudioEdit Deluxe on the new computer and clicking Help > Purchase.

5.	Send the e-mail. Mystik Media will then send an e-mail to you that contains the activation code for the new computer.

6.	On the new computer, click Help > Purchase and enter the activation code.

I have purchased a previous version of AudioEdit Deluxe in the past. How do I upgrade to the new 5.0 version?

No. Mystik Media does not develop Macintosh software at this time. Unfortunately, as we are not familiar with the Macintosh software market, we do not know of a solution to recommend for similar operations on the Mac platform.

AudioEdit Deluxe is not currently sold through retail distributors. We are using the try before you buy method of distribution at present which allows users to install the software and ensure it's what they're looking for before having to spend any money whatsoever. The software can be purchased from anywhere in the world, though, directly from the AudioEdit Deluxe web site or via postal mail, fax, PayPal, or wire transfer.

Although most current CD-ROM drives can convert digitally, only CD-ROM drives that support the Redbook audio format and have a reasonable level of seeking accuracy can convert tracks from CDs to disk in digital format. Many older CD-ROM drives, and some new ones, do not support this capability.

Converting from CD produces poor results. What do you recommend to achieve the best quality output possible?

Conversion output quality is affected by two factors: CD-ROM drive and system processing power. For best conversion performance, do the following:

1.	Avoid simultaneously running other applications which would drain the CPU's power (graphics programs, scanners, other compressors, etc.)

2.	Avoid simultaneously running other applications which are writing to the hard drive.

3.	Certain configurations which cause the operating system to crash, such as low memory or several open windows, will also affect the quality of conversion output.

When converting from CD, pops or clicks are present in the output file. How can I improve the output quality?

The first step is to ensure you are running the appropriate ASPI manager. There are a number of ASPI managers available that will not support digital CD conversion from all types of CD-ROM drives. The ASPI manager shipped with Windows 95/98 should work properly. If you have installed a disk drive, SCSI controller, or CD-ROM drive which has updated the ASPI manager on your system, you may have a newer version, but one that does not support digital CD conversion from your drive. In this case, you should reinstall the appropriate ASPI manager for the version of Windows you are running.

There are a number of possible obstacles when converting from CD, including minute scratches or physical damage to the CD for a particular track, internal vibration of your CD-ROM drive, interruptions with multiple networked PCs, attempting to convert from an enhanced CD, as well as a variety of other possibilities.

A bigger problem can often be your CD-ROM drive itself. About 25% of the drives currently on the market do not support digital audio extraction. Depending on what the source of the problem is, you may find that all recording is affected or that only a few tracks from certain CDs present problems.

Many of the drives that do support digital audio extraction have poor seeking accuracy that results in audible artifacts in the conversion output. During the conversion process, drive-seeking errors (jitter) may cause clicks, pops, scratches or skips to be heard in the output file. To eliminate or minimize this effect, click File > Convert > CD Track(s). On the CD Converter window, click File > Configure. Experiment with the settings on the Conversion tab to determine which configuration produces the best result on your system. Conversion time may take longer with a different option selected, but the jitter may be minimized depending on which setting your drive utilizes. Some drives produce excellent sound quality without changing this setting. We recommend you try all available configurations to determine which is best for your drive if you're experiencing problems.

There is no standard or optimal setting since every system is set up differently. Fine-tuning is often a matter of trial and error. Always remember to avoid running any applications in the background while converting. This includes any pre-installed applications that may have come on your PC.

Speed fluctuations are most often caused by the computer's processor not being able to keep up with the conversion process. Because AudioEdit Deluxe performs all recording and encoding in one step (for maximum speed and quality), it demands more processing power than an encoder by itself.

If you have limited processing power and have had better results encoding using a two-step method of creating MP3/WMA files, try first converting from CD to WAV format and then encoding to MP3 format with the WAV to MP3 conversion feature of AudioEdit Deluxe.

Skipping is usually caused either by jitter or accuracy problems when the drive is seeking data. They can be aggravated by degraded system performance.

Try to defragment your hard disk regularly and avoid running programs that use a lot of system resources when running AudioEdit Deluxe. To defragment a drive, double-click My Computer on your desktop, right-click the drive (C, D etc…) you'd like to defragment, click Properties/Tools and choose Defragment Now. Depending on the size of your hard drive, this can take several hours. It's best not using your computer during this time.

When converting from CD using my desktop computer, the result is terrific! However, my laptop takes forever to convert and the output files contain a lot of skipping. What could be causing the problem?

Unfortunately, the same qualities that make a CD-ROM great for a portable computer make it very difficult to obtain acceptable output quality from CD conversion. It is quite possible that from this drive, you may never produce a clean conversion, and if possible, you may want to perform your conversions on a desktop system instead, using your laptop solely for playback.

I am using the CD Recorder, but nothing seems to be written to disc once conversion is complete. Do you have information on this issue?

Unfortunately, if this is the case, your drive most likely does not support the raw data threading method for writing data to CD. We have developed the CD Recorder using the method that works for the majority of drives available. However, some drives use proprietary methods or nonstandard initialization commands, and therefore are not supported. If this is the case, the drive comes bundled with software, usually Adaptec Easy CD Creator, which has been branded for and customized to work specifically with your drive. Therefore, you are probably better off using this software for the writing step of the process. Of course, you can still use AudioEdit Deluxe to convert from CD or convert your WAV files to the correct quality, with the WAV Compression converter, and then use Adaptec Easy CD Creator, or alternate software, that is bundled with your drive.

I recorded from WAV to CD with the CD Recorder in AudioEdit Deluxe. The CD plays properly on my computer, but it does not play in my normal CD player. What am I doing wrong?

Unfortunately, not all CD players can handle CD-R discs. When creating custom CDs to play in your home or car stereo system, make sure that you purchase CD-R discs, and check the insert before buying to ensure they are designed for audio track content. This greatly increases the ability to play on various CD player types. In general, avoid generic CD-R discs, as they are the least likely to work in a home or car stereo.

When AudioEdit Deluxe is purchased, all updates for the major version ordered can be downloaded and used free of charge. The only time an additional fee is required is when a major upgrade is released. If you decide that you'd like to upgrade to the new major version, it is therefore subject to upgrade pricing. Of course, if you'd prefer not to upgrade, you may still continue to use the version purchased at no additional cost.

AudioEdit Deluxe is offered as a trial version so that users can fully test the software free of charge to determine if the product suits their needs. Therefore, once AudioEdit Deluxe is purchased, and the unlock information is delivered, refunds are not possible. A method is not available for us to take back the unlock information as far as a return. Furthermore, since users are able to fully test the software before purchase, there should be no need for refunds. If for some reason, you ordered AudioEdit Deluxe, but did not receive the unlock information, e-mail [email protected] with the date of your order, the name supplied with your order, and the Product ID from the software's registration window. We will look for your order and send the registration details to you promptly.

I have purchased AudioEdit Deluxe. What happens if I format my computer or my system crashes? Will the Product ID change and my unlock code no longer work?

With the current version of AudioEdit Deluxe, the Product ID does not change if you format your computer or your system crashes. Therefore, your unlock code is still valid, and you should not need new registration information.

Windows 98 Second Edition, Windows ME, Windows 2000, or Windows XP, Windows 2003 Server, Windows Vista.

Intel® Pentium® class 800 MHz processor or better; 512 MB RAM; 50 MB Hard Drive space; 4x CD-ROM drive or better; Sound Blaster-compatible sound card and speakers/headphones; SVGA or higher color video display card (minimum resolution 800x600); Internet connection for CDDB access, ordering, and support.

Intel® Core2® class 1.6 GHz MMX or better; 2 GB RAM or more; 50 MB Hard Drive space; 12x CD-ROM drive; Sound Blaster-compatible sound card and speakers/headphones; CD-Writer (for creating audio CDs); 16-bit color video card; Internet connection for CDDB access, ordering, and support.

To uninstall AudioEdit Deluxe, click Start from the Windows Taskbar, go into Settings/Control Panels/Add/Remove Programs and select AudioEdit Deluxe from the Install/Uninstall tab.